UPDATE: HSBC has responded to reports that its mobile app has stopped working for thousands of customers.
In a recent post on Twitter, the bank apologised to customers and confirmed that a fix is on the way.
“Our Online & Mobile Banking services are currently unavailable,” reads a HSBC tweet. “We’re really sorry and are working hard to fix this. Please check back here for the latest updates.”
ORIGINAL: The HSBC mobile app is currently down, leaving thousands of customers unable to login. HSBC customers have complained about not being able to access the banking tool, which is used to check balances, transfer money and generate codes for online banking. Express Online has contacted the bank to find out what the issue is and when the app will be back online. Independent website Down Detector has received thousands of reports that the HSBC app isn’t working.
The outage tracker monitors social mentions around certain topics to detect when services go down across the world.
The Down Detector outage map shows that the HSBC issues are affecting users in the UK, particularly in the London area.
Customers trying to login are greeted with an error message telling them to try again later.
“Error: Something went wrong. Please try again later,” the message reads.
The HSBC Twitter account is yet to acknowledge the issue, which hasn’t gone down well with customers.
One customer writes: “All online banking with HSBC is down; maybe you would like to inform your customers what is going on?”
Another tweets: “I’d like to be able to get into my accounts. The app is down. What’s going on?”
A third tweet reads: “From the looks of what people are tweeting at you, online banking is down this morning. Why isn’t this reflected on your service status page?”
As the final person points out, the HSBC server status page doesn’t reflect the issues appearing on the app.
According to the status page, all services are in full working order, and not experiencing any problems.
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